Statistics
More than 1 complaint per day in 2014-2015
During the 2014-2015 fiscal year, the Commissioner’s Office received 379 complaints. The fiscal year resulted in the launch of two official investigations, as well as a large number of complaints covering a wide range of issues, including the absence of French-language services at service counters, a disparity in training opportunities in French and services that were of poor quality.
| Geographic distribution of 2014–2015 complaints | |
|---|---|
| Out-of-province | 6% |
| Northwestern Ontario | 1% |
| Northeastern Ontario | 13% |
| Eastern Ontario | 47% |
| Central Ontario | 31% |
| Southwestern Ontario | 2% |
Geographic distribution of 2014–2015 complaints
| 62 Inadmissable Complaints | |
|---|---|
| Federal | 8 |
| Frivolous/vexatious/in bad faith | 1 |
| Municipal | 9 |
| Private | 23 |
| Provincial | 21 |
| TOTAL | 62 |
62 Inadmissable Complaints
| 9 Low Impact |
|---|
9 Low Impact
| 23 Other Types of Complaints**** | |
|---|---|
| Devolution | 5 |
| General | 16 |
| Partnership | 1 |
| Subsidized | 1 |
| TOTAL | 23 |
23 Other Types of Complaints
| 285 Number of Admissible Complaints by Institution | |
|---|---|
| Cabinet Office | 4 |
| Designated agencies* | 8 |
| Legislative Assembly** | 19 |
| Ministry of the Attorney General | 29 |
| Ministry of Children and Youth Servicese | 8 |
| Ministry of Citizenship, Immigration and International Trade | 2 |
| Ministry of Community and Social Services | 10 |
| Ministry of Community Safety and Correctional Services | 9 |
| Ministry of Education | 23 |
| Ministry of the Environment and Climate Change | 5 |
| Ministry of Finance | 18 |
| Ministry of Government and Consumer Services | 19 |
| Ministry of Health and Long-Term Care | 66 |
| Ministry of Labour | 4 |
| Ministry of Natural Resources and Forestry | 7 |
| Ministry of Tourism, Culture and Sport | 18 |
| Ministry of Training, Colleges and Universities | 7 |
| Ministry of Transportation | 19 |
| Municipalities*** | 10 |
| TOTAL | 285 |
285 Number of Admissible Complaints by Institution
* These complaints relate to agencies and institutions designated under the French Language Services Act.
** These complaints relate to entities that report directly to the Legislative Assembly.
*** These complaints are deemed admissible when they are brought against a municipality that has a by-law that guarantees the provision of French-language services.
**** These complaints are within the provincial government’s purview and relate to agencies created or mandated by various ministries to offer programs and services that, in cases of devolution, were previously delivered by the province.
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