Strategic priorities
Whenever a citizen does not have access to services in French, he or she stops believing in them. The citizen stops believing in his or her rights as a Francophone. The citizen stops believing in an entire system. The next few pages contain a detailed analysis of selected French-language service issues in specific priority sectors. It is not, however, a comprehensive review of all ministries, or of all government institutions. This year, the Commissioner’s Office decided to focus on some of the most problematic cases, paying more attention to what the complainants have to say about their experience, whether the institutions being criticized like it or not.