Chapter 3

A Statistical Story

Historical overview

In six years, the Commissioner’s Office has received 1,818 complaints, 1,514 of which have been the subject of an investigation, about 85% of all complaints. Only 304 complaints (about 17%) were deemed inadmissible (Table 7). These cases show that Francophones are increasingly aware of their rights, and that they are asserting them and are not reluctant to complain when they feel it is necessary.

Table 7
Number and types of complaints by year
Received Investigated Inadmissible
2007-2008 62 43 19
2008-2009 304 248 56
2009-2010 351 294 57
2010-2011 381 328 53
2011-2012 371 308 63
2012-2013 349 293 56
Total 1,818 1,514 304

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