Chapter 1

An Organizational Story

1.3 The new approach of the Commissioner’s Office

In keeping with its vision and values, the Commissioner’s Office has adopted the following strategic orientations to guide its activities:

• Increase the team’s practical knowledge regarding requests for and delivery of government services for linguistic minorities;
• Strengthen the team’s commitment to the vision and mission of the Commissioner’s Office; and
• Promote the contribution of all parties (the Commissioner’s Office, ministries, agencies and complainants) to resolving complaints.

The Office’s new approach arising from these orientations has five components:

1. A paradigm shift in the processing of complaints;
2. More focused, systemic interventions;
3. Production of extensive investigation reports on subjects of importance to the development of Ontario’s Francophone population;
4. Development of strategic partnerships; and
5. Greater support for citizens caught in situations where they could be seriously affected by deficiencies in French-language services.