Annual Report 2012-2013

A New Approach

The Office of the French Language Services Commissioner welcomes you to the interactive version of its 2012-2013 Annual Report.

In addition to the full contents of the print version of the Annual Report, this interactive version provides access to videos, photos, appendixes, supplementary information and hypertext links to a plethora of useful resources. For the first time, you can also comment on and share the various sections of the report on social media.

Happy surfing!

Table of Contents

• Letter to the Minister
• Summary and Recommendations
• Foreword
• 1. An Organizational Story
  • 1.1 The First Six Years
    • 1.1.1 Governmental relations
      • 1.1.1.1 Building credibility
      • 1.1.1.2 Analysis of the responses to the recommendations in the 2011-2012 Annual Report
    • 1.1.2 Community relations
      • 1.1.2.1 Results of the 2011 Census
      • 1.1.2.2 Franco-Ontarians’ natural allies
      • 1.1.2.3 Meeting with the community
    • 1.1.3 National and international relations
  • 1.2 Time for change
    • 1.2.1 The human and financial resources of the Commissioner’s Office
    • 1.2.2 Complaints and investigations
    • 1.2.3 Improvements sought
  • 1.3 The new approach of the Commissioner’s Office
    • 1.3.1 A paradigm shift in the processing of complaints
    • 1.3.2 More focused, systemic interventions
    • 1.3.3 Production of extensive investigation reports
    • 1.3.4 Development of strategic partnerships
      • 1.3.4.1 Partnership with the Office of the Commissioner of Official Languages of Canada
      • 1.3.4.2 Joint study on access to justice
      • 1.3.4.3 Partnership with the Office of the Commissioner of Official Languages for New Brunswick
      • 1.3.4.4 Other partnerships
    • 1.3.5 Greater support for citizens who need it
  • 1.4 Conclusion
• 2. A Human Story
  • 2.1 Introduction – A life
  • 2.2 Disadvantaged populations
  • 2.3 Immigration
  • 2.4 Justice
  • 2.5 Elementary, secondary and postsecondary education
    • 2.5.1 Early childhood
    • 2.5.2 Full-day kindergarten
    • 2.5.3 Elementary and secondary education in the Greater Toronto Area
    • 2.5.4 Construction of new schools in Kanata and London
    • 2.5.5 Postsecondary education in Central-Southwestern Ontario
    • 2.5.6 Fellowships for studying in French
  • 2.6 Health
  • 2.7 Direct services
  • 2.8 Land and resources
  • 2.9 Municipalities
• 3. A Statistical Story
  • Complaints by category
  • Geographic distribution of complaints
  • Historical overview
  • Information requests
• 4. An Exemplary Story
  • 4.1 Exemplary practises
    • 4.1.1 Espace jeunesse program
    • 4.1.2 Bridge training programs for internationally trained Francophones
    • 4.1.3 Promoting security for women victims of violence
    • 4.1.4 Partnership between the Groupe Média TFO and Canadian Parents for French (Ontario)
    • 4.1.5 Ontario Association of Children’s Aid Societies Summit
    • 4.1.6 Summer camps in French at Toronto Harbourfront Centre
    • 4.1.7 Leadership training in French
    • 4.1.8 Creating a Francophone space within social services agencies in Sudbury
  • 4.2 Honourable mentions
• Conclusion