Why file a complaint?

In Ontario, Francophones have the right to be served in French by the central offices of government institutions and agencies and in the designated areas. Complaints are a direct way in which you, as a member of the public, can express your dissatisfaction or concern over a failure to provide French-language services or over the provision of poor-quality French-language services. This may concern:

• Your health card, driver’s licence, birth certificate, etc.
• A service that does not adequately meet the needs of the French-speaking public;
• A service that does not exist.

You may file a complaint at any time, regardless of the situation in which you believe your right to be served in French was not respected.