Honourable Mention: ServiceOntario’s e-Learning Tool

As part of its commitment to providing Ontarians with excellent service, ServiceOntario and the Ministry of Government Services have developed an e-learning tool on the active offer of services in French for ServiceOntario staff. The training was scheduled to be completed by all the ServiceOntario staff in the divisions of Customer Care, Business Development, Central Services, Service Delivery Strategy and Business Improvement.

This excellent initiative focuses on providing support and enabling ServiceOntario staff to comply with the active offer of services in French. The e-learning tool uses an interactive approach and consists of three modules, each one approximately 15 minutes in length. The individual modules target front line ministry staff, analyst roles, and third party service providers, and is designed to address the specific needs of each of those roles based on their unique functions.

The Honourable Mentions Series is a series of 15 blog posts that the Commissioner is releasing to individually highlight initiatives by government ministries and agencies that demonstrate efforts to expand the delivery of high-quality French-language services, as listed in his 2012-2013 Annual Report. The full list of honourable mentions and the relevant blog posts are available here.