In December 2009, ServiceOntario brought together a group of bilingual government employees who interact directly with the public in French and English. The purpose of the consultations with this group was to improve the quality of French-language service delivery at ServiceOntario sites around the province. ServiceOntario also scheduled training on active French-language service offer for all front-line employees, in order to make them fully aware of their responsibilities under the French Language Services Act. In addition to providing its bilingual employees with a button that says, Bonjour, je parle français [Hello, I speak French], ServiceOntario is pursuing its efforts to provide signage in both French and English at all of its sites.

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