Mandate

The French Language Services Commissioner has a mandate to conduct independent investigations under the French Language Services Act, either in response to complaints or on his own initiative, to prepare reports on his investigations, and to monitor the progress made by government agencies in the delivery of French-language services in Ontario.

The French Language Services Commissioner reports directly to the Legislative Assembly of Ontario. He advises parliamentarians and makes recommendations to them with respect to the application of the Act.

The Commissioner shall hold office for a term of five years and may be reappointed for one further term of five years. Commissioner François Boileau, who was in office immediately before the French Language Services Amendment Act (French Language Services Commissioner), 2013 comes into force, shall continue to hold office until confirmed in office.

Vision

The Office of the French Language Services Commissioner works to ensure active, integrated delivery of French-language services in support of the development of the Francophone community and Ontarian society.

Mission

The mission of the Office of the French Language Services Commissioner is to ensure that the public receives high-quality French-language services from the Government of Ontario.

Through its powers of investigation, it monitors the application of the French Language Services Act.

It strongly encourages government ministries and agencies to proactively design policies and programs that are adapted to their Francophone clientele, notably through its power to make recommendations.

Values

The 5 key values of the Office of the French Language Services Commissioner are:

  • Listening;
  • Transparency;
  • Integrity;
  • Quality;
  • Respect.

Role

Listening to the Francophone community, as well as those who support its development, the Commissioner’s primary roles are:

  • To receive and handle complaints and to follow up on them;
  • To increase the public service’s awareness of the public’s expectations;
  • To exercise its powers of investigation and to make recommendations with respect to the delivery of French-language services;
  • To advise the Minister responsible for Francophone Affairs and make recommendations to her.