A look back on the saga surrounding the closure of Penetanguishene General Hospital.
Yesterday was a day full of interviews following the submission of our brief to the Minister of Francophone Affairs, the Honourable Marie-France Lalonde, as well as her Ministry and the Ministry of Health and Long-Term Care. The purpose of the brief was to point out that the process of revoking Penetanguishene General Hospital’s designation constituted a violation of the French Language Services Act. I certainly didn’t mince my words, but I had to do it because, after all, it is the patients who have been suffering the consequences all these years. The process set out in the Act was quite simply ignored. It’s an undeniable fact. I therefore recommended a series of measures to prevent future violations of this kind.
I also stated in the brief that we had been receiving complaints since early 2017 concerning the French-language services provided at Georgian Bay General Hospital (GBGH). I’d like to thank the hospital administration for acquiescing and requesting designation, even if it was partial, under the FLSA. Since July 1, GBGH has been partially designated under the FLSA, and we should be pleased about that. It means that, technically, admission services and ambulatory services must be available in French.
I’d like to salute the efforts of the hospital’s senior management and bilingual employees, as they are working very hard to provide the area’s Francophones with quality services. The Commissioner’s Office acknowledges the hospital’s efforts and is working with its staff to address the non-compliance problems. Since designation, we’ve received a few complaints, but they are not about systemic issues.
You can rest assured that the Commissioner’s Office will continue to work with all parties concerned to improve the delivery of designated services by GBGH for the benefit of Francophone patients. In this regard, the Minister of Francophone Affairs’ initial response shows that the government is receptive to making changes, and that is a good sign.